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January 2013 Program

  • January 24, 2013
  • 5:30 PM - 8:45 PM
  • Crowne Plaza - Orlando


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  • You must be logged in as a student to receive the student member rate.

Registration is closed

“You Have to Say the Words”


Thursday, January 24, 2013

5:30 p.m. – 8:45 p.m.

Location:  Crowne Plaza Hotel - Downtown Orlando**


Program Description:

Kathy Ryan, author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which recently won a 2012 Royal Palm Literary Award, will share her thoughts for handling those tough conversations. Through tough conversations, leaders can learn how to maximize the performance of others and improve their overall feedback skills. Join Kathy for an evening of insight, growth, and professional development. A copy of her latest book will also be given away as a door prize!

Facilitator Bio:

KATHY RYAN, SPHR, is an award-winning author and owner of Pinnacle Coaching Group, LLC. Over the last 25 years, Kathy has influenced thousands of people in the business and non-profit sectors through her coaching, speaking and on-site training. She is able to deliver practical wisdom with a perfect balance of reality-based advice and light-hearted humor. Her expertise covers a wide range of subjects including leadership, communication, human resources management, motivation, team dynamics, performance management and personal development.

Kathy has a degree in psychology and history from Dickinson College in Carlisle, Pennsylvania and has earned a lifetime certification as a Senior Professional in Human Resources (SPHR) from the Society for Human Resources Management. She has been certified in the use of the Myer-Briggs Type Assessment (MBTI) since 1995, and uses it, as well as other assessments, as tools for self-discovery in her consulting and coaching practice.

Kathy is author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which recently won a 2012 Royal Palm Literary Award. She has written and published numerous articles on leadership and other personal development topics, as well as producing the blog, Inspired Leadership, at .

You can contact the Kathy at:

Pinnacle Coaching Group LLC.

P.O. Box 772377

Orlando, Florida 32877



Connect with Kathy on:


Register today!

Event Information:

Registration: 5:30-6:00
Dinner: 6:00

Event Location:    

Crowne Plaza – Downtown Orlando**
304 W. Colonial Drive
Orlando, FL 32801

** - The hotel parking fee for the event is now included in your registration as an added benefit. Please tell the parking team that you are here for the ASTD event to expedite your parking experience.


$25 Student Member
$30 CFC-ASTD Member

$40 guests and non-members
$45 for late registrations

* Please note registration closes on Monday, January 21st at noon. If you register after that, the cost will be $45.

If you have any special dietary or other special needs that may need accommodation, please contact us at ,so we can provide a positive comfortable experience.


From our Platinum Sponsor: 


You may be able to submit for CPLP recertification credit.

As a friendly reminder, cancellations are due no less than 5 days prior to the program. Pre-Paid registrations will not be refunded after the fifth day and pending confirmations will be invoiced with payment due upon receipt. This policy will remain in effect as an effort to cover catering expense and unsold seating created by holding your reservation. Thank you for your cooperation and understanding.

Photos are often taken during the program meeting to be used for newsletters, the website and marketing purposes.  If you prefer not to appear in the image, please let the photographer know at the meeting.



Constantly striving to INFORM, INVOLVE, & INSPIRE      

Workplace Learning and Performance professionals around the world.

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